Join Our Team
Work 4 Wrrk
Work from home and join our team of qualified, dependable, and empathetic customer service professionals.
Founded 2016
Launched our 100th client 2020
Established Global Operations 2022
Expansion 2023
Trusted By 125+ Leading Brands
Employees
We hire and train outstanding customer service professionals.
A world class customer service org, at a click
We work together to delight our clients’ customers and build a world-class success organization. Together we are leading the change in modern eCommerce customer support.
About wrrk
We believe that every company should have a world-class customer service organization. So that’s what we built.
We hire and train outstanding customer service professionals. And then we work as a team to delight our clients’ customers.
Customer Service Professional
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You will help customers via email, chat and phone troubleshooting their problems and answering their questions, to ensure that each customer has the best experience possible.
You will work closely with wrrk management to identify ways that we can get better as a team. -
- You're empathetic. You can easily put yourself in other people’s shoes. You genuinely care about helping people.
- You’re a strong written communicator. You can concisely and effectively relay information in written form. Almost everything at wrrk is done via written communication (both with customers and between teammates).
- You’re professional. In every interaction, even during highly challenging conversations.
- You’re dependable. You show up everyday for your customers and your team.
- You love solving problems Every customer is different, many times radically so. You are passionate about being able to meet their specific needs, by determining the source of the problem and implementing the effective solution.
- You must reside in the USA or Philippines. In the USA, you must reside in Texas, Georgia, Louisiana, North Carolina, Florida.
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- 1+ year in an online customer service role, helping customers via email, online chat, and/or phone
- Experience using customer service software i.e. Zendesk, Freshdesk, Livechat, Shopify, Magento
- Familiar with a metrics driven, fast-paced environment.
- Experience using online communication tools i.e. Slack, Google Suite, etc.
- Remote work experience is a plus
- E-commerce experience is a plus
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- Flexible remote work
- Paid training
- Opportunity to learn e-commerce skills that can be used in an entrepreneurial capacity
- Career advancement opportunities - we strive to hire internally first!
- PTO for full-time and part-time employees
- Medical, vision, and dental benefits for full-time employees
- 401K
Hear it from us
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Working for wrrk means greater productivity for me. Working for multiple clients keeps work interesting and adventurous. You’re always learning new things about new businesses and it never gets old.
Bernita Weston
Customer Service Professional
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Here at wrrk, not only do I learn on a daily basis how to best serve our clients, I have also been championed in my own uniqueness while doing so.
Brei Floyd
Customer Service Professional
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Since starting here at wrrk there have been many things I have come to love, one of them being the high standard of customer service that is given to every one of our customers and accounts.
Josh Hernandez
Customer Service Professional
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As a result of being a wrrk Pro, my communication proficiency has developed immensely! I am more confident in my problem solving abilities and I've improved my time management skills
Hollie Denton
Customer Service Professional
About Talent Operations wrrk
We are a diverse team of dependable, reliable, and empathetic individuals. We're building this company together; we work together to execute on our core promise: helping people.
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