Work from home and join our team of qualified, dependable, and empathetic customer service professionals.
Launched our 100th client 2020
Established Global Operations 2022
Trusted By 125+ Leading Brands
We hire and train outstanding customer service professionals.
A world class customer service org, at a click
We work together to delight our clients’ customers and build a world-class success organization. Together we are leading the change in modern eCommerce customer support.
We believe that every company should have a world-class customer service organization. So that’s what we built.
We hire and train outstanding customer service professionals. And then we work as a team to delight our clients’ customers.
Customer Service Professional
You will help customers via email, chat and phone troubleshooting their problems and answering their questions, to ensure that each customer has the best experience possible.
You will work closely with wrrk management to identify ways that we can get better as a team.
You're empathetic. You can easily put yourself in other people’s shoes. You genuinely care about helping people.
You’re a strong written communicator. You can concisely and effectively relay information in written form. Almost everything at wrrk is done via written communication (both with customers and between teammates).
You’re professional. In every interaction, even during highly challenging conversations.
You’re dependable. You show up everyday for your customers and your team.
You love solving problems Every customer is different, many times radically so. You are passionate about being able to meet their specific needs, by determining the source of the problem and implementing the effective solution.
You must reside in the USA or Philippines. In the USA, you must reside in Texas, Georgia, Louisiana, North Carolina, Florida.
1+ year in an online customer service role, helping customers via email, online chat, and/or phone
Experience using customer service software i.e. Zendesk, Freshdesk, Livechat, Shopify, Magento
Familiar with a metrics driven, fast-paced environment.
Experience using online communication tools i.e. Slack, Google Suite, etc.
Remote work experience is a plus
E-commerce experience is a plus
Flexible remote work
Opportunity to learn e-commerce skills that can be used in an entrepreneurial capacity
Career advancement opportunities - we strive to hire internally first!
PTO for full-time and part-time employees
Medical, vision, and dental benefits for full-time employees